• HypeID® | Phone: 1300 HYPEID / (02) 8076 4606
    Why should I use HypeID when I can build my own site?

    There are many free or cost effective website building options available on the web today. Clients choose to use HypeID, because they want to ensure their website becomes a true online brand that pays for itself. Not only are we designers, we are entrepreneurs and as a collective group we have built businesses in over different 20 industries around the globe, we know what works and more importantly what doesn’t. We would love to share some of those lessons with you and help you take your online brand to the next level.

    How do I pick the right domain name?

    Picking the right domain name is crucial as clients will use this more than a physical address in today’s marketplace. Our top 3 tips for the perfect domain name are:

    1. Your domain name needs to have relevance to your brand, but still be unique and stand out from the crowd. If your domain name is too obscure, search engines can have trouble finding you. For example, if you are a baker, you could choose www.yournamebakery.com.
    2. Check your competition and ensure that your domain name stands out from theirs. You don’t want clients getting confused and sending their business to the competitor!
    3. Don’t make it too long! Your domain name needs to be easy to memorise and spell. Remember this will also be your email address so if it’s too lengthy clients can make mistakes and you’ll never receive that important opportunity.
    How does HypeID hosting work?

    HypeID’s hosting is ‘set-and-forget’. We handle the technical backend of your website and the installation of any applications such as WordPress and Joomla for you. In the unlikely event of any technical support being required, you can give us a call, or send us an email and we’ll be right here to assist you.

    Can I host multiple sites with HypeID?

    Absolutely. This can be managed using your individual control panel in our client area.

    What payment options to I have?

    Payment is required before our Design team starts your project and can be made via PayPal in AUS, CAN & US Dollars. If you choose to customise your package, we will send a separate invoice to you.

    How long will it take?

    Timelines vary depending on which package you choose. One of our Client Managers will be in touch with you within one business day and you will typically receive your first concepts within 5 business days.

    Does HypeID use WordPress?

    Yes, we do use WordPress, however we believe in using the best tools for the job and work across multiple software platforms. We can design from scratch, or use other tools such as Joomla, Magento and others depending on what your requirements are.

    How do I communicate with HypeID during the design process?

    You will have your own Client Manager to look after you during the design process and they will communicate with you via phone or email. Any design approvals will be requested by email.

    Where are HypeID’s designers based?

    Our Client Management and Tech Support Teams are based in Sydney, Australia, and our design team is based in Ontario, Canada.

    What is HypeID’s refund policy?

    Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

    What is HypeID’s security policy?

    When purchasing from Hype Identity Pty Ltd, card details are transmitted through an application programming interface. Card Details are hosted by PayPal or eWay after processing.

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